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Delivery and Shipping Policy

General Information

Standard Delivery:  2-5 working days with Royal Mail 2nd Class Post

All orders are subject to product availability. If an item is not in stock at the time you place your order, we will notify you and refund you the total amount of your order, using the original method of payment. Our products are made to order so unavailability is rare.

We aim to dispatch orders within 72 hours of receipt. Orders placed at the weekend (Saturday and Sunday) will be processed the following Monday.

Delivery Locations

Items offered on our website are only available for delivery to addresses in the UK.

We do accept orders from international customers who are shipping to addresses in Europe, USA and Australia only, please contact us directly for orders to these locations. Any shipments outside of these areas are not available at this time.

Delivery Time

An estimated delivery time will be provided to you once your order is placed. Delivery times are estimates and commence from the date of shipping, rather than the date of order. Delivery times are to be used as a guide only and are subject to the acceptance and approval of your order.

Unless there are exceptional circumstances, we make every effort to fulfil your order within 14 business days of the date of your order.

Business days are Monday to Friday, excluding bank holidays. Please note we do not post on Sundays.

Date of delivery may vary due to carrier shipping practices, delivery location, method of delivery, and the items ordered. Products may also be delivered in separate shipments.

Delivery Instructions

If you would like a delivery service not available on our website then please feel free to get in touch for a personalised delivery at hello@thewilddarkroom.co.uk.

Shipping Costs

Shipping costs are based on the weight of your order and the delivery method. To find out how much your order will cost, simply add the items you would like to purchase to your basket, and proceed to the checkout page. Once at the checkout screen, shipping charges will be displayed.

Additional shipping charges may apply to remote areas or for large or heavy items. You will be advised of any charges on the checkout page.

Sales tax is charged according to the country to which the item is shipped.

Damaged Items in Transport

If there is any damage to the packaging on delivery, contact us immediately at hello@thewilddarkroom.co.uk.

Can I cancel my order ?

You have the legal right to cancel your order within 14 working days from receipt. Just sent us notice of the cancellation by email to hello@thewilddarkroom.uk and return the items to us in their original, unopened and unused condition.

Returns

For full details on returns and refunds please see our Returns & Refunds Policy.

Need Help?

Should you have any questions about your delivery or order, please contact us at hello@thewilddarkroom.co.uk.

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Hello!

We hope you find what you’re looking for, if you can’t, please get in touch!

About Us

The Wild Darkroom
35 Forbes Road
Faversham
Kent, UK

E: hello@thewilddarkroom.co.uk